Czech or Slovak Speaking Customer and Colleague Engagement Centre Team Manager Bratislava

Czech or Slovak Speaking Customer and Colleague Engagement Centre Team Manager
Bratislava
Bratislava, Slovenská republika

WHAT THE JOB IS ABOUT:

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team's processes
• Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
• Ensuring equal career development opportunities for all colleagues in my team
• Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed target
• Please note this is a Team Manager position in PM shift from 12:00 to 20:30pm!

Benefity

WHY YOU WILL LIKE WORKING WITH US:

Good deal:

• With an employee card, you can save up to 1100€ a year on purchases at Tesco. Employee card will provide you with a 15% discount on purchases at Tesco.

• The Cafeteria system, which allows you to choose benefits according to your own preferences with an annual contribution from 200 EUR according to the length of employment

Family:

A wide range of benefits aimed at supporting family such as:

• Matching the maternity allowance up to the amount of the net salary during the duration of maternity leave, paid 2-week leave for new fathers, extra-standard support for adoptive parents and foster parents and more

• Your working time takes into account your individual needs, family situation and health status, you have the option to work from home

• Additional time off for important life events such as wedding, moving, accompanying afirst-grader on the first day of school, etc.

• A gift basket full of practical Tesco products upon the birth of a child

• Wedding contribution of 50€

Health:

• A helpline, where we will provide you with free legal, financial and psychological counseling with experts

• Multisport card with which you get activities for all age categories, families and individuals

• Well Being program - we take care of the healthy lifestyle of our colleagues, vitamin packages, regular webinars, fruit Wednesdays, Christmas gifts for colleagues

Loyalty:

• 25 days of vacation for everyone regardless of age

• Financial reward for work anniversary up to 530€, depending on length of employment

• Reward for recommending a candidate in the value of €220, paid after 3 months from the successful start of the recommended candidate

• Contribution of 50€ for life jubilee

• We build a friendly and open environment for our colleagues, we meet at company activities such as a Christmas party, sports games, the Be fit program to support a healthy lifestyle, etc.

• We create space for career growth and development

• Possibility to take career leave after 2 years in our company

#LI-PA1

Požadované zručnosti a kvalifikácia

• College/University degree
• Upper-intermediate level English knowledge
• Advanced Czech or Slovak language knowledge
• Hungarian language is an advantage
• 5+ years of relevant work experience
• 2+ years of leadership experience
• Excellent communication skills (both verbal and written)
• Great problem-solving, risk and escalation management skills
• Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
• Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills
• Willing to come to our office in Budapest twice a week
• Relocating to Hungary - we provide a Relocation Bonus

Profil spoločnosti - TESCO STORES SR, a. s.